Data Protection and Privacy Policy

Last updated: 11 th September, 2023

Imara Mobile Ltd data privacy policies and procedures on the collection, use and disclosure of personal data when using our services.

Your personal data is used to improve our service. By using our services, you agree to us collecting and using of information in accordance with this privacy Policy and the laws governing data protection in Uganda.

Interpretation and Definitions

The words below have meanings defined under the following definitions whether in singular of plural.

Definitions are for the purposes of this data privacy policy:

Products and services

This any information that relates to an identified or identifiable individual.

Service

These refer to the services accessed on the application.

Account

For a better experience, while using our Service, we may require you to This is a unique account created to identity when accessing our Service or part of our Service.

Device

This means any equipment that can be used to access the Service such as a mobile phones, computer or digital tablets.

Affiliate

This is a business that is registered to use our services or part of the services to reward the Asante members who come to purchase from their stores or businesses.

Country

This means Uganda

Third-Party

Refers defined as the legal entity that employed collect and processes personal data to provide the Service on behalf another legal entity to execute and perform related Service of collecting, analyzing and using the said personal data.

Company

Referred to as either “the Company”, “We”, “Us” or “Our” in this policy refers to Imara Mobile Limited.

Service Provider

This is defined as the legal entity that collect and processes personal data either for itself or for a third party.

Usage Data

This is data collected automatically while the user is using the services which can be generated automatically or when the user inputs data.

User

This means an authorized person or legal entity accessing or using the digital services.

Types of Data Collected

Personal Data

We may ask a user to provide personally identifiable information that can be used to contact or identify the user. This may include, but is not limited to:

Phone number, First name and last name, Usage Information, Location, Email address, Address, Country, Postal code, City.

Usage Data

This may be collected automatically when using our services.

Data collected may include your browser version and type, diagnostic data, device’s Internet Protocol address (IP address), the service use or site page visited, date & time of visit, duration on pages.

Information Collected while Using thed Application

We may collect, with your prior permission, your location information and your Device’s phone book (contacts list)

This information helps to improve and customize our services and products. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device.

You have the ability to enable or disable access to this information at any time, through Your Device settings.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

Monitor the usage of our Service, manage Your Account, give You access to different functionalities of the Service.

To Contact You

We may contact you by email, telephone calls, SMS, or push notifications. We may also contact you for the purpose of providing updates or informative communications related to the products and service functionalities, security updates, down times, news, promotional campaigns.

For other purposes

We may use your information for data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our service, products, marketing and your experience.

We may share Your personal information with the following:

Mobile and digital service providers:

These may include mobile networks, aggregators or other service providers who are part of the digital Eco system to ensure the delivery of our goods and services.
Business partners and Affiliates:

These may include businesses on the platform, subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
With Other Users:

When you share your personal information or interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed.
With Your consent:

With Your consent we may disclose your personal data for any other purpose.

Retention of Your Personal Data:

We retain Your Personal Data only for as long as is necessary or where we are legally obligated to retain your personal data for longer periods, for the purposes to resolve disputes, for internal analysis, comply with applicable laws, strengthen security and or improve service functionality, enforce our legal agreements and policies, set out in this Privacy Policy to enable us execute our legal obligations.

Transfer of Your Personal Data:

Your Personal Data, is processed at our offices and in other places where the parties involved in the processing are located. It means that this information may be transferred to and maintained on devices located outside of your district, country, province or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents Your agreement to that transfer.

The Company shall take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data shall take place to an organization or a country unless there are adequate controls in place.

Delete Your Personal Data

You have the right to delete or request us to delete your personal data that we might have. You also have the ability to update, amend, or delete Your information at any time by signing into the service when ever required.

You may also contact Us to request access to, correct, or delete any personal.

We may need to retain certain information IF we have a legal obligation or lawful basis to do so.

Links to Other Websites

We might have links to other applications or websites.

Please review the Privacy Policies of every applications and web sites that we might link to so as to keep you protected and aware of their data privacy protection policies.

Disclosure of Your Personal Data

Business Transactions

Your Personal Data may be transferred due to mergers, acquisition or asset sale. Notice shall be provided when your data is transferred.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data.

Variations to this Privacy Policy

Our data privacy protection policy may change from time to time. Notifications to these changes will be communicated on the relevant platforms for your consumption e.g by email or any other forms we use in disseminating these changes

Other legal requirements

We may disclose your personal data, If required by law to protect and defend our rights or property, legal liability, Prevent or investigate fraudulent illegal activities, protect the personal safety of Users or the public or in response to valid requests by public authorities to comply with a legal obligation like court or a government agencies.

Security of Your Personal Data

While we en devour do any and every thing available to protect your personal information to the best of our ability, note that due to the processes of transmission over the Internet, or method of electronic storage, we cannot guarantee it’s absolute security.

Children's Privacy

We provide services to persons only 18 and above. We do not intentionally collect personal data on children. If it comes to our notice that some data we might have collected is for a minor we shall remove it. Parents are urged to inform us of any information they might find for minors that is not appropriate to store.

Contact Us

If you have any questions about this Privacy Policy, please contact us:
Email: info@imaramobile.com , Tel: +256 392966485

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 2022-01-01

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@imaramobile.com.